Shipping Policy

1. Shipping Method

All orders placed on zoralshop.com are shipped via third-party courier services, assigned automatically based on the destination country and product type. We work with reliable logistics partners to ensure timely and safe delivery across all markets we serve.

2. Delivery Times

Estimated delivery times are provided by the courier and are not guaranteed. Occasional delays may occur due to courier capacity, extreme weather conditions, public holidays, or other events outside our control.

3. Countries We Ship To

4. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you confirm your order.

5. Payment at Delivery (Cash on Delivery)

All orders are delivered on a Cash on Delivery (COD) basis. The full order amount must be paid in cash to the courier at the time of delivery. Please ensure you have the correct amount available. By placing an order, you commit to being available at the delivery address to receive and pay for the parcel.

6. Order Tracking

Once your order is dispatched, you will receive a confirmation email or SMS containing your tracking number. If you do not receive tracking information within 24 hours of your order confirmation, please contact us at info@zoralshop.com.

7. Delivery Address

Please ensure the delivery address provided at checkout is accurate and complete. We are not responsible for non-delivery caused by incorrect or incomplete address information. Contact us immediately at info@zoralshop.com if you need to update your address; we cannot guarantee changes once the order has been dispatched.

8. Damaged or Lost Parcels

If your parcel arrives damaged, please refuse the delivery or accept it with written reservations on the courier’s receipt, and contact us immediately with photos of the damage. If your parcel is confirmed lost in transit, we will offer a replacement or a full refund.

9. Contact